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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jorie Smith

October 11, 2025

5  out of  5
rating by Jorie Smith
"Went in feeling defeated because one of my cars was totaled in a car accident but left feeling inspired! Mark and his staff Melissa, Michael, and Erin go above and beyond excellent customer service. Mark stayed way past work hours to ensure that I had all the services that I needed. They made my son and I feel like family rather than customers. We truly appreciate all of you ✨️"
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Gilbert Santiago

October 9, 2025

5  out of  5
rating by Gilbert Santiago
"Mai Huynh was very helpful, caring, professional and very efficient in her job."
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Dave KV

October 7, 2025

5  out of  5
rating by Dave KV
"Huge thanks to Mai Huynh, who offered a solution to an unnecessarily large insurance premium; an option I didn't know was possible under certain circumstances. It's that kind of selfless expertise that builds trust and keeps clients. Mark Zion is similarly a solid, reliable agent, following up on queries immediately, and being proactive in noticing insurance shortfalls that may cause major headaches in the future. Rare qualities these days. Mahalo to both."
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Johanna Shaw Burrows

September 30, 2025

5  out of  5
rating by Johanna Shaw Burrows
"Melissa Soto is one of the beautiful people that works for State Farm she an her team are awesome people who understands life happens they helped me an my family through situations that literally would have left you completely stressed out and in tears from car accidents, emergency roadside assistance, an finding a policy that works for me and my family, the out pour of respect that State Farm provides is really amazing Mark Zion really knows how to pick his team an I am PROUD to be apart of this team. If you are looking for any type of help from car insurance home insurance etc. or even if your uncertain give them a call they can get the help you need. Again mahalo mahalo Melissa, Angel, Mark and the team for all your hard work"
We responded:
"Aloha Johanna! Thank you for reviewing our local office. Melissa is awesome! We are very thankful for her. I couldn't agree more with everything you wrote, especially regarding Melissa. We really appreciate you setting aside time to write your review, and it's our pleasure to be of service for you from our local office. Mahalo! 🙏"
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Atticus Lightwood

September 25, 2025

5  out of  5
rating by Atticus Lightwood
"Very happy with the service. I had a few questions about my car insurance, and Mai took the time to explain everything clearly. She made it really easy to understand and was super helpful throughout the process. Great experience overall!"
We responded:
"Aloha Atticus! We appreciate you writing a review for our local office. Mai is amazing! We are very thankful for her. It's our pleasure to be of service. Please reach out with questions anytime. Mahalo! "
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Ikaika Cricket

September 25, 2025

5  out of  5
rating by Ikaika Cricket
"Very nice and good service. Melissa is friendly and kind 🙂"
We responded:
"Mahalo Ikaika! We're glad you enjoyed the service, and we're happy Melissa was very helpful. We appreciate your support of our local office. "
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808

September 23, 2025

5  out of  5
rating by 808
"Erin Tongg helped me get started, she was professional and made the experience simple and easy for me. I previously had GEICO, but it is so difficult to get ahold of someone over the phone. When I called, it was answered very quickly which is so refreshing. Erin was attentive and patient throughout the process, I definitely would recommend."
We responded:
"Aloha and Mahalo for reviewing our local office. We truly appreciate your support and encouragement. Thank you for your kind words of encouragement specifically for Erin as well. "
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Wendi Ching

September 23, 2025

5  out of  5
rating by Wendi Ching
"Michael Vergel de Dios was extremely helpful! I am grateful for his services and I am saving $ from what I've paying this whole time! Would highly recommend Mike!"
We responded:
"Aloha Wendi! We appreciate your encouragement and support. Michael is awesome! We're very glad to hear about your positive experience. Mahalo! "
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Christopher Tongg

September 19, 2025

5  out of  5
rating by Christopher Tongg
"Erin made the process of getting my life insurance super fast and easy! I had a really awesome experience and everyone in the office is very welcoming and kind."
We responded:
"Aloha Christopher! Thank you for reviewing our local office. We're delighted to hear that you enjoyed your experience, and we appreciate your encouragement for our team. Mahalo!"
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erin bowling

September 18, 2025

5  out of  5
rating by erin bowling
"Mark is extremely knowledgeable and thorough!!! Everyone remote and in the office is so welcoming and gives excellent service. Can’t recommend them enough!"
We responded:
"Mahalo Erin!"
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Scott Franklin

September 17, 2025

5  out of  5
rating by Scott Franklin
"Mark and Melissa are courteous and professional. Melissa did a great job in preparing my condo insurance and was able to save me money!"
We responded:
"Aloha Scott! Thank you for your review. We appreciate the encouragement. I'm glad Melissa was able to help you save money on your condominium insurance also. It's our pleasure to be of service for you from our local office. Mahalo! "
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James K

September 15, 2025

5  out of  5
rating by James K
"New to state farm family but did safety check today and only had expired card on hand . Gave Erin on marks team a call and they immediately sent email containing new card. Thank you again for the quick action"
We responded:
"Aloha James! Welcome to the State Farm family! Thank you for reviewing our local office. I'm glad to hear we could quickly resolve your request. It's our pleasure to be of service for you. "
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Jerilyn Naki-Kaauwai

September 10, 2025

5  out of  5
rating by Jerilyn Naki-Kaauwai
"Melissa was incredibly helpful and attentive especially considering I was calling from out of state. Her professionalism and friendly attitude made the entire process smooth and stress free.i highly recommend her and her team to anyone looking for help."
We responded:
"Aloha! Thank you for reviewing our local office. Melissa is exceptional; she is professional and genuinely cares. We're happy to know Melissa delivered an awesome service experience for you! We appreciate your support. Mahalo Jerilyn! "
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Marcel Atenza

September 7, 2025

5  out of  5
rating by Marcel Atenza
"Melissa was a great help today with adding new insurance to our policy Mahalo"
We responded:
"Aloha Marcel! Mahalo for you support of our local office. We appreciate you! "
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Sprinkles DIY

September 5, 2025

5  out of  5
rating by Sprinkles DIY
"Melissa’s effectively, pricing and kindness made it very easy for me to trust and ask her multiple questions. She like an auntie 🩷👍🏼 Thank you 😊"
We responded:
"Mahalo for reviewing our local office and the encouragement for Melissa! I completely agree with what you wrote. 🙂"
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Kelly Beauchamp

August 29, 2025

5  out of  5
rating by Kelly Beauchamp
"Mark was extremely thorough in explaining our options. His staff is always very friendly and helpful!"
We responded:
"Mahalo Kelly! We appreciate your encouragement and support. 🙂"
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John Garso

August 27, 2025

5  out of  5
rating by John Garso
"Good service enjoy working with Mark Zion and his Team!!!!!"
We responded:
"Mahalo John! It's our pleasure to be of service for you. 🙂"
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Allen Atkinson

August 26, 2025

5  out of  5
rating by Allen Atkinson
"Mark step up and has given excellent customer service after we had bad insurance experience in a different place. Mahalo Mark."
We responded:
"Aloha Allen! Thank you for writing a review for our local office. It's our pleasure to be of service for you and your ohana. 🙂"
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Mark Pritchard

August 4, 2025

5  out of  5
rating by Mark Pritchard
"Totally satisfied with our new insurance company! Great rates with comfortable payment plans. Nice friendly service with each person I speak with Kealoha, Mark and Melissa. Oh I really enjoy my new coffee mug too! Mahalo!"
We responded:
"Mahalo Mark! We greatly appreciate your support of our local office. It's our pleasure to be of service for you, and we're glad you're enjoying your new coffee mug! Thank you for also posting a photo; that's a nice pic! 👍👍"
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Emma Stoller

August 4, 2025

5  out of  5
rating by Emma Stoller
"Mai was incredible, so helpful and efficient. I have had the best experience with Mark Zion's office over the years."
We responded:
"Aloha Emma! Thank you for your kind words, and thank you for what you wrote about Mai! I couldn't agree more with what you wrote. We are so thankful Mai decided to join our local office team this year; she's amazing! We appreciate your support and encouragement. Mahalo! 🙂"
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Josie Silva

July 31, 2025

5  out of  5
rating by Josie Silva
"All of your staff was helpful , courtious and with much "aloha"- great-( PR.) I do appreciate Brittany and Mai. Thank you for your quality service and care and by all means continue your great service."
We responded:
"Mahalo Josie! We're glad you enjoy the service from our local office and appreciate you writing a review. Thank you for the encouragement and for your support. "
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Mauro Peralta

July 29, 2025

5  out of  5
rating by Mauro Peralta
"Mai Huynh was absolutely awesome super easy and fun, all time favorite! Supper recomendeddd even trough I’m not a good english speaker"
We responded:
"Aloha Mauro! Thank you very much for writing your review. I totally agree with everything you wrote about Mai Huynh; she is amazing! Thank you for your support of our local office. It's our pleasure to be of service for you. "
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Angie Corpuz

July 23, 2025

4  out of  5
rating by Angie Corpuz
"A little disappointed that some one put another person with the same last name on my account but glad Melissa was thorough and caught it"
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Kyoko Segawa

July 22, 2025

5  out of  5
rating by Kyoko Segawa
"Melissa is Wonderful!"
We responded:
"Mahalo Kyoko! "
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kalani kapu

July 17, 2025

5  out of  5
rating by kalani kapu
"My husband and I are pleased that we were able to finally meet our insurance agent Mark Zion who was very down to earth and he was honest and a humble individual. He answered our concerns on the raising cost of our insurance from the past 3 years, and had the answers that we wanted to hear. Since the fire in Lahaina where ourselves and many members of our 'ohana were affected including the stress and trauma that his employees were also faced with. Our hearts go out to him and his employees and we pray that things will end up better for all of us. As for our meeting, like I said, it was awesome to finally have a broader understanding of the plans that would benefit us in the long run. We left that meeting with the understanding that we have nothing to worry about in case the unforeseen may happen. Mahalo Mark. Don't go anywhere. We are pleased with the outcome of this meeting. God bless yawl! Kalani and Michael J Ladao."
We responded:
"Aloha Kalani and Michael, Mahalo for your kind and thoughtful message. It truly means a lot to me and our entire team. It was a pleasure finally meeting you both in person, and I’m thankful we could address your concerns. We continue to keep you, your ‘ohana, and all those affected in our thoughts and prayers. Please know my team and I are here to help however we can. Thanks again for your support and your kind words. God bless you both. Warmest aloha, Mark Zion"