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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Linda Love

Linda Love

October 15, 2026

5  out of  5
rating by Linda Love
"We appreciate the good service we get from Mark’s team, especially Brittany!"
We responded:
"Aloha Linda! Thank you for your review of our local agency team. I'm glad to hear you received great service from Brittany and will be sure to let her know you expressed appreciation for her diligent work. Mahalo! "
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Makamae Park

October 14, 2026

5  out of  5
rating by Makamae Park
"I had the pleasure of talking with Gen Purdy today. I am so thankful to have spoken with her because not too many agencies I have called sounded too happy to help. Gen was extremely sweet and thorough and went over each item I had under my coverage and made sure I understood what they were. I am excites to be apart of the State Farm Ohana. Mahalo nui Gen."
We responded:
"Aloha Makamae, thank you for writing your review of your experience with our local office. We are very thankful for Gen and all the great work she does; she's amazing!

It's awesome to hear you had a very positive experience. Please let your friends and family know about our local office. It's our pleasure to be of service. Mahalo nui loa! 🙏"
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Manuel Castro Silva

October 8, 2026

5  out of  5
rating by Manuel Castro Silva
"Muy bien!"
We responded:
"Mahalo Manuel! 🙏"
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Eric Ryan

September 19, 2026

5  out of  5
rating by Eric Ryan
"I had to make a call to my insurance guy after business hour...I was worried about my insurance. I just to wanted make an appointment on his answering machine for a discussion later. Surprisingly, someone picked up the phone right away. It was Mark Zion. He quickly answered my questions and found solutions to my payment problem...and I was extremely happy about getting the payment sorted out, right then and there.
Thanks for nipping things in the bud as they happen Mark.
It is greatly appreciated. 🙂

Eric Ryan"
We responded:
"Aloha Eric! Thank you for your review. I'm glad we could resolve your concerns quickly. Your support of our local office is much appreciated, and it's our pleasure to be of service for you. Mahalo 🙂"
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Gail Miyagawa

September 14, 2026

5  out of  5
rating by Gail Miyagawa
"It was an unbelievable experience discussing with Mark my insurance. Mark is so witty and knowledgeable and works so diligently with you to get you the best coverage for you. His personality blends in with his job and it’s was like talking to an old friend of how comfortable he made you feel."
We responded:
"Mahalo Gail! I really appreciate everything you wrote in your review. Thank you for your kind and encouraging words. It's my pleasure to be of service for you. 🙂"
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Lucita Pangilinan

September 9, 2026

5  out of  5
rating by Lucita Pangilinan
"Very happy with Mark Zion and the service we receive from his office! We had a claim, and the collision repair shop specifically recommended State Farm and Mark Zion's office. Through the years, Mark always gives his best service to make sure our insurance needs are taken care of."
We responded:
"Aloha Lucita! Thank you for writing your review of our local office. I appreciate the encouragement regarding our local office service. We take care in always doing our best to make sure your insurance needs are accurately addressed; it's our pleasure to be at your service. Mahalo nui loa! 🙏"
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Luiz Marques

September 9, 2026

5  out of  5
rating by Luiz Marques
"He also rides a motorcycle ."
We responded:
"Mahalo Luiz! I hope you're enjoying your motorcycle as well. I will look for you on the road. 😎"
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Darlene Ko

September 8, 2026

5  out of  5
rating by Darlene Ko
"The service that I received from Brittany was excellent with so much patients and kindness. This was such a pleasant experience compared to Progressive."
We responded:
"Aloha Darlene! Thank you for the review and for your kind words regarding the service you received from Brittany; she's amazing! Mahalo for choosing our local office for your insurance needs. It's our pleasure to be of service for you. "
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Kyle Shimizu

September 8, 2026

5  out of  5
rating by Kyle Shimizu
"Mark Z. does a great job of making sure our insurance needs are met."
We responded:
"Aloha Kyle! Thank you for the review. Making sure your insurance needs are accurately addressed is why we're here. Mahalo for supporting our local office; it's our pleasure to be of service for you. "
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Paula Fisher

September 2, 2026

5  out of  5
rating by Paula Fisher
"Thanks Brittany for helping get my car insurance back on track .Very helpful great personality easy to talk too .I would gladly call her If I have any question . Also Mark I spoke with u briefly very caring and can’t wait for our Virtual appt . Thanks again !!!"
We responded:
"Aloha Paula! Thank you for the review. I'm glad to hear Brittany was able to help regarding your auto insurance; she's great! It's our pleasure to be of service. Mahalo!"
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Robin Fernandez

August 29, 2026

5  out of  5
rating by Robin Fernandez
"If I could, I would give 10 stars! Very caring and attentive. Very willing to help with all insurance questions I have."
We responded:
"Thank you, Robin! 🙏

I'm glad we could help regarding your insurance needs and enjoyed the conversation. "
Profile photo of Robert Macadangdang

Robert Macadangdang

August 26, 2026

5  out of  5
rating by Robert Macadangdang
"I’m very happy with my new car insurance policy. Mark explained policy very clearly . Very happy to work . He does care about you and gives you a better rate than any insurance out there. He save me a lot of money with the new insurance policies. And he also gave me a great deal with my condo policy great guy and he nice to talk to.Thanks Mark!!"
We responded:
"Aloha Robert! Thank you for writing your review. I really appreciate the encouragement and enjoyed meeting with you at our local Maui office. It's our pleasure to be of service for you, and congratulations on everything once again! 🙏"
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Rod Macdonald

August 14, 2026

5  out of  5
rating by Rod Macdonald
"been with state farm for dozens of years and vehicles, also homeowners. service is always the best and prompt too. Melissa in particular is always friendly and takes care of business quickly & efficiently. thanks Melissa!"
We responded:
"Aloha Rod! Thank you for your loyalty through the years; we appreciate you. I will share your kind words with Melissa; she's outstanding! Mahalo for supporting our local office and for your continued loyalty to State Farm. "
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Jeri Reece

August 10, 2026

5  out of  5
rating by Jeri Reece
"Mark Zion is very informative and is very knowledgeable in the insurance industry. He cares about his clients and we always feel we can trust him with handling our insurance needs."
We responded:
"Aloha Jeri! Thank you for the review you wrote. I appreciate you putting your trust in me and our team to take care of your insurance needs. Mahalo for choosing our local office. "
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Kenderson Smith

August 7, 2026

5  out of  5
rating by Kenderson Smith
"Love it"
We responded:
"Mahalo Kenderson! 🙏 "
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Soape Katoa

August 7, 2026

5  out of  5
rating by Soape Katoa
"Brittany help me with my Insurance so done excellent job"
We responded:
"Aloha Soape! Thank you for your review. Mahalo for the encouragement for Brittany and for trusting our local office! 🙏"
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Jon Omura

August 7, 2026

5  out of  5
rating by Jon Omura
"It was nice to meet Mark Zion and his staff today.
From get go Mark was very responsive and helpful his response time was via email and phone
Mark was very helpful on providing my home and auto insurance.
Hopefully moving forward State Farm will be my insurance provider.

Thank you for your professional advice."
We responded:
"Aloha Jon! Thank you for writing your review; it was great meeting you as well. I'm glad we could be responsive and helpful with your home and auto insurance. We're honored to be your insurance provider going forward. Mahalo for choosing our local office. 🙏"
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Kristen Pacpaco

August 6, 2026

5  out of  5
rating by Kristen Pacpaco
"Michael with State Farm was great to work with! He was extremely responsive and knowledgeable, especially when it came to navigating condo insurance requirements for my client. He understood exactly what was needed from the lending side and was able to get us the information and coverage details quickly, which helped keep the loan moving forward without delays. I really appreciate his communication, expertise, and speedy service. Highly recommend Michael!"
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Darryl Vince Valencia

August 6, 2026

5  out of  5
rating by Darryl Vince Valencia
"Brittany gave me an amazing offer! I’ve been looking around for a month and I was hesitant to get State Farm because in Mainland they are one of the expensive insurance I know. But I was able to get a great deal for our auto insurance!"
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Vincent Telles

August 5, 2026

5  out of  5
rating by Vincent Telles
"Our agent has been a big help to us and surely appreciate all that dose for us and reaching out to us and meeting with us and giving us good deals trying to give the best he can thank you mark Zion"
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Ray Brown

August 2, 2026

5  out of  5
rating by Ray Brown
"Piece of mind knowing that my family and I are covered in case of accidents or fires."
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Loreen Radkin

August 1, 2026

5  out of  5
rating by Loreen Radkin
"Jason at State Farm was incredibly helpful throughout the entire process. He helped my wife and me get her life insurance policy set up and also made getting insurance for our new car quick and easy. He took the time to explain everything clearly, answered all of our questions, and made sure we had the right coverage for our needs. The whole experience was smooth, professional, and stress-free. I really appreciate his excellent customer service and highly recommend Jason to anyone looking for an insurance agent who genuinely cares about his clients."
Profile photo of Andrea Powell

Andrea Powell

August 1, 2026

5  out of  5
rating by Andrea Powell
"I just signed up for a new auto policy after receiving a very pleasant and professional consultation from Brittney (Wailuku office). Everything was to the point, efficient and super friendly, plus Brittney came up with a very competitive price. I can only highly recommend this State Farm office to anybody looking for a great quote. 🤙"
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Hailey Wiles

July 31, 2026

5  out of  5
rating by Hailey Wiles
"State Farm at Mark Zion's office has been a great experience. I have been with them for years in my personal and now business. Mark is always open to explaining the breakdowns of my plans and also searching for the best deals. The staff are always prompt and friendly especially Melissa and Erin! Thank you for your great service."
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glo ariota

July 31, 2026

5  out of  5
rating by glo ariota
"July 30, 2026

I would like to take a moment to sincerely thank State Farm agent Mark Zion for his outstanding assistance in helping me find the right insurance coverage for my car. From the very beginning, Mark demonstrated a high level of professionalism, patience, and genuine care. He took the time to walk me through each option in detail, making sure I fully understood the coverage, benefits, and costs involved.
What stood out most was his willingness to answer all of my questions thoroughly and without any pressure. He made what could have been a confusing and stressful process feel straightforward and manageable.
His clear explanations and thoughtful recommendations gave me confidence that I was making the best decision for my needs.
Mark's dedication to excellent customer service truly sets him apart. It is clear that he takes pride in helping his clients and ensuring they feel informed and supported every step of the way. Thanks to his guidance, the entire experience was smooth, efficient, and stress-free.
I greatly appreciate his time, expertise, and commitment, and I would highly recommend Mark Zion to anyone looking for reliable and knowledgeable insurance assistance.

Thank you,
Glo Omura"