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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ashley Jardine

June 11, 2025

5  out of  5
rating by Ashley Jardine
"Wanted to give A big shout out to Melissa and say thank you so much for being so efficient and quick to respond to all my concerns and questions. I had an amazing experience. Please continue You’re wonderful customer service and keep improving your skills:)"
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Tony Carter

June 3, 2025

5  out of  5
rating by Tony Carter
"Outstanding Service! I switched my insurance over to Mark Zion’s State Farm office here on Maui, and the experience has been nothing short of excellent. From the first call, the team made me feel like a priority — responsive, knowledgeable, and genuinely invested in helping me get the right coverage for my needs. They walked me through auto and boat insurance options with patience and clarity, and even helped realize best value for my needs and concerns. I especially appreciated their local insights — it really makes a difference working with a team that understands Maui’s unique insurance landscape. State Farm itself is a reputable brand that both beats competitor quotes and lets you feel rested should an actual claim arise. This was clearly demonstrated in the aftermath of the Maui wildfires. Highly recommend this office to anyone looking for personal service and peace of mind. Mahalo to the whole crew — you’ve earned and kept this customer going on three years plus!"
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Carlos Macias

May 31, 2025

5  out of  5
rating by Carlos Macias
"Muchas gracias por su buen servicio por la aseguranza de auto!"
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Mike Ratasky

May 23, 2025

5  out of  5
rating by Mike Ratasky
"Melissa and Mark at low preasure honest about all related issues, making sure your up to date without a big increase in cost. Friendly service and they know something about their business and humor"
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Lori Merino

May 19, 2025

5  out of  5
rating by Lori Merino
"Thank you Melissa for your lovely phone call to keep my policy current! Making it easy"
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Leslyn Suarez

May 15, 2025

5  out of  5
rating by Leslyn Suarez
"Melissa was awesome"
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Larry Johnson

May 14, 2025

5  out of  5
rating by Larry Johnson
"Melissa from Mark Zion’s State Farm office on Maui was so helpful in getting my policy updated. I have used State Farm for all my needs in several different states for nearly 5 decades. State Farm is the best!"
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Janell Chang

May 14, 2025

5  out of  5
rating by Janell Chang
"Always great service , have had no problems , been with Statefarm for about 6 years , Melissa was very kind and helpful over the phone ."
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Ashley Campbell

May 13, 2025

5  out of  5
rating by Ashley Campbell
"Aloha, received a call today checking up on status of my account. Melissa was so personable and beyond kind and non pushy and intuitive with her customer service approach to the point that I’m writing a review! Thank you Melissa and everyone at the office. I’ve had nothing but good interactions with your team."
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Mark Higa

May 2, 2025

5  out of  5
rating by Mark Higa
"I have been very happy with State Farm Insurance agent Mark Zion and his staff. In particular, Melissa has been especially helpful."
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Lehua Harris

May 1, 2025

5  out of  5
rating by Lehua Harris
"Mahalo Melissa for assisting me in making sure all of my insurance needs are taken cared of! I appreciate your customer service and your aloha way. Thank you for being prompt, professional, and patient with me as well, mahalo Nui to the State Farm Zion ohana!"
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Steven

April 23, 2025

5  out of  5
rating by Steven
"For those of you out there looking for Auto insurance I think you should know, that Jen , down at state farm ins, for Mark Zion ,got me the best rate out of 20 other different insurance companies in just a matter of minutes, it was so easy! I honestly I was about to give up , thinking noway am I gonna pay over a hundred dollars a month for minimum liability ins ,that's what these other companies were quoting me , then I got a text from Jen saying full coverage for $45 a month , Amazing I thought. I said to self, there is a god, I knew there was all along, but this ! We'll this confirmed it for me! I had no doubts about it after speaking to her, And getting such a great Rate and Melissa down at the office, we'll she was definitely an Angel from above no kidding I had goose bumps on my arms ! And I told her this ! How she and Jen were answers to my prayers ,I was ready to drive without insurance and just say screw it, I'll just drive very careful not to break any laws, and hope for the best, but that's no good if I. Get pulled Over Without Any ins. They could take my new truck, then I'd be screwed , you can't get a safety inspection Sticker, if you don't have insurance and if you don't have insurance and a sticker. Well, you're not getting your vehicle registered here are the islands Jen, turned the whole situation around .and made it possible for me to drive Legal I'm so grateful For you, thank you once again Jen and Melissa for the Real life changer for me today. 😘 Aloha !"
We responded:
"Aloha Steven! Thank you so much for everything you wrote. I'm delighted to know we were able to help you. I couldn't agree more with everything you wrote. Thank you for your kind words and encouragement for our team. We appreciate your support, and we're here at your service. God bless you. "
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Paul Subrata

April 14, 2025

5  out of  5
rating by Paul Subrata
"Mark and his team at State farm are amazing. We've been with many agents and brokers and never really got the level of personal attention until we met Mark. Additionally, their attention to details in making sure all of our needs are met and periodically reviewed them with us is definitely an extra service that's above and beyond any other insurance companies we've worked with before in the past. Lastly, we are also very satisfied with the quality of their products, competitive pricings, and ease of filing claim. If you are shopping around, we highly recommend you check out Mark and the team first before deciding on other insurance agents."
We responded:
"Aloha Paul. Thank you so much for everything you wrote. It's our pleasure to be of service for you. Thank you for your encouragement for our team. "
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Segundo Sarce

April 1, 2025

5  out of  5
rating by Segundo Sarce
"I’m very satisfied with my auto Policy with Mark Zion. He always makes sure that I have the best savings that I could possibly have, and always ask me questions about any concerns or suggestions on my part and he’s willingness to listen. Thank you Mark. appreciate it."
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Lehua Sedeno

March 18, 2025

5  out of  5
rating by Lehua Sedeno
"Mark is always such a pleasure to chat with. His office is always so helpful with all my needs and questions. Thank you all for making this stressful process so much easier to deal with. Wouldn’t want to go anywhere else. Mark at state farm is the best!"
We responded:
"Aloha Lehua! Thank you so much for your review. We appreciate your support of our local office. "
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John Williams

March 18, 2025

5  out of  5
rating by John Williams
"Been with them for years and they're always helpful. My auto payment was recently interrupted and Melissa helped me take care of it over the phone with no stress."
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Sergio Yeovani Baltazar Angulo

March 13, 2025

5  out of  5
rating by Sergio Yeovani Baltazar Angulo
"Thank you so much for your amazing customer service! I truly appreciate the assistance provided for our claim. Honestly, walking into State Farm’s office, I was prepared for a long and possibly stressful process. However, to my surprise, Melissa completely exceeded all my expectations. She was not only professional but also incredibly efficient and knowledgeable. From the moment we sat down with her, it was evident that she genuinely cared about resolving our issue and made sure we felt listened to. Her warm, friendly demeanor and her ability to treat us with aloha instantly put us at ease. Melissa worked on our claim with such a high level of expertise that the process was smooth and done in no time. What stood out most was her dedication and exceptional customer service approach, which is rare to find these days. I sincerely want to thank Melissa for making what could have been a tedious experience into one that was quick and stress-free. State Farm is lucky to have someone like her on their team, and I will definitely be recommending Melissa and her office to my friends and family. Thank you once again for all your hard work and for resolving our issue so efficiently. Sincerely, Sergio Baltazar"
We responded:
"Aloha Sergio! Thank you so much for your review of our local office and encouragement for Melissa! Yes, I agree that Melissa is exceptional in her approach to customer service; she always uplifts everyone on our team with her genuine care and positive attitude. We are very thankful for Melissa, and we're so happy to hear about your experience with our local office. Mahalo nui loa! "
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john davis

March 6, 2025

5  out of  5
rating by john davis
"Melissa did a great job and followed up. Mahalo!"
We responded:
"Thank you for your review! We appreciate your encouragement and support for our local office. Thanks John!"
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James Pong

March 6, 2025

5  out of  5
rating by James Pong
"Their staff were very kind and helpful every time I had a problem with my account and today, Melissa just helped me again. It’s awesome to do insurance with them."
We responded:
"We are glad to be of service for you, James! Thank you for your kind words of encouragement. We're happy you enjoy our local office service. "
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Patrick Quane

March 5, 2025

5  out of  5
rating by Patrick Quane
"Kealoha in Mark Zion's office, went out of her way to secure the necessary info to insure my new vehicle. She even contacted the dealership before the car arrived to ensure a timely delivery."
We responded:
"Mahalo Patrick! "
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Violet Casino

March 1, 2025

5  out of  5
rating by Violet Casino
"Marrissa.Excellent Service."
We responded:
"Mahalo Violet!"
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Timothy Ventimiglia

March 1, 2025

5  out of  5
rating by Timothy Ventimiglia
"Just went through our annual insurance review with Mark. Made the appropriate modifications. Excellent service!"
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edward soto

February 28, 2025

5  out of  5
rating by edward soto
"Melissa and Mr. Mark Zion was great. Very detailed of what I needed. I appreciate all there hard work Thank you."
We responded:
"Thanks Edward! We're glad to be of service for you. "
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Harry Anderson

February 28, 2025

5  out of  5
rating by Harry Anderson
"My experience with Mark Zion’s State Farm office has been very efficient. Brittany handled the new car insurance policy very quickly. Erin has been very pleasant and helpful in setting up appointments. I’m very pleased with my experiences with this office."
We responded:
"Aloha Harry! Thank you for reviewing our local office. We appreciate your support, and we're happy to hear you've enjoyed your experiences with our local office. "
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b&h bsd

February 28, 2025

5  out of  5
rating by b&h bsd
"Thanks to God that I found Mark. Mark is the best insurance agent I've ever met. I've been searching for a good person to help me with my insurance, and I finally found Mark. He gave me his time and focus to make sure my business insurance needs were properly addressed. Thanks Mark, and for all your team, you are like family to me. Extremely recommended !"